About Us

New Approach to Strata Management

Based on Sydney’s Lower North Shore, Concierge at Home provides an unparalleled customer service experience to your entire strata community, whether you’re on the Strata Committee, a property owner or a tenant. Concierge level service is at the heart of everything we do and our goal is to exceed your expectations every time.

Our mission is to assist the Strata Committee in all aspects of strata management, from the basics of fulfilling its Owners Corporation obligations, whilst helping everyone to reach their full potential, whatever that looks like.

Meet the team

Natalie Fitzgerald

General Manager

Natalie is an award-winning strata manager with 20 years experience. She is well known in the sector for having managed some of Sydney’s most complex buildings as well as for her management of large defect matters and remediation projects.

As a believer in consumer education and support, Natalie was the founding content expert for the City of Sydney Strata 101 program in 2011, where she still presents today. Natalie is often called upon to speak on all thing’s strata, or to facilitate strata events. She has presented for the Owners Corporation Network, Strata Communities Australasia (NSW & National), City of Ryde, Griffith University, Deakin University and the University of New South Wales. Natalie has been a guest on the Your Strata Property and  (soon) Courageous Conversations with Leanne Pilkington podcasts.

As an advocate for women in the sector, Natalie spearheaded the Women in Strata mentoring program and contributes regular blogs to Women in Strata, offering career advice and guidance to women in the sector.

In her non-strata time Natalie volunteers for Share the Dignity, all while being Mum to an unsurprisingly feisty daughter.

Agnes Jursics

Strata Manager and Concierge

Agnes sets the new standard for service in strata management. She knows that strata management often fails to meet the expectations of its clients because most firms seek only to meet their obligations under the legislation. Agnes sees this as the minimum standard and with a background in customer service, she brings the Concierge-mindset to make sure your strata management needs are fully satisfied. Agnes is Licensee-in-Charge of Concierge at Home. She also has a Masters in Accounting. When not working alongside Strata Committees and helping our Lot Owners, Agnes can be found with her Cavoodle puppy–Ballo–in one of the leafy North Shore’s many off-leash parks.

Bill Maiden

Founder and Non-Executive Director

Bill has built a successful career helping advise and manage both SMEs and some of Australia’s leading blue-chip businesses. He founded Concierge at Home with the belief that Owners Corporations deserved to be managed like businesses because they are businesses. Concierge at Home offers the leading thinking, tools and techniques that Bill gained over 20 years working as a strategy and management consultant with global technology consultancy Accenture, as a private equity investor with Australia and New Zealand Banking Group and across a range of senior management roles. Bill believes that purpose-led Strata Committees, enabled by committed strata managers equipped with right tools and techniques, powerful change can be achieved and the potential of the strata community can be fulfilled. Bill is learning to play the electric guitar and is working on a repertoire of great 80’s rock.